Privacy Policy

1. Introduction

Bardon Veterinary Hospital ("we", "us", "our") is committed to protecting the privacy of our clients, referring veterinarians, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We only collect personal information that is reasonably necessary for our veterinary services. This may include:

• Client Information: Names, addresses, email addresses, and phone numbers.
• Patient Information: Details regarding your pet, including medical history, diagnostic images, and treatment records.
• Referring Veterinarian Information: Clinic details, contact names, and professional contact numbers submitted through our referral forms.
• Website Data: Technical information such as your IP address, browser type, and usage patterns via cookies to improve our website experience.

3. How We Collect Information

We collect information directly from you when you:

• Submit forms online.
• Contact us via phone or email.
• Attend our hospital for a consultation, procedure, or general care.
• Provide information via your primary care veterinarian during a referral process.

4. Use of Personal Information

Your personal information is used to:

• Provide veterinary care and surgical services for your pet.
• Communicate with you and your primary care veterinarian regarding treatment plans and progress.
• Process payments and manage administrative tasks.
• Respond to your inquiries.

5. Disclosure of Information

We will not sell, rent, or trade your personal information. We may disclose your information to:

• External diagnostic laboratories or specialists, where necessary for your pet's treatment.
• Third-party service providers (e.g., IT support, payment processors) who are bound by strict confidentiality agreements.
• Legal or regulatory authorities if required by law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Patient records and digital assets are stored on secure servers with restricted access.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. To do so, please contact us using the details below.